Resources to uncover hidden knowledge & ideas!

Net Promoter Score® (NPS®) Survey

The Net Promoter Score (NPS) is widely used to measure customer loyalty to a brand, company, product or service.
Employee Surveys

4 Survey Success Tips to get Quality Feedback

The best surveys begin with a clear design process, and a knowledge of the desired outcome.
Best Leadership Tip

Do you suffer from Leadership Osmosis?

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If you want to be a better leader, here is a simple tip and some questions to ask yourself. Avoid Osmosis.
Feedback aligns teams

Use feedback to get teams engaged and aligned

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There is an important link between feedback and teamwork. Teams and leaders quickly get engaged with survey results.
Survey Software

The basics of good survey design

Here are some tips on the basics of good survey design to help you start thinking about the best way to get the information that you need.
Spark Chart Surveys

Writing survey questions

When writing survey questions, design them to achieve your survey goals and objectives and don't ask anything irrelevant.
Survey Goals & Objectives

Why are survey goals and objectives important?

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Establishing clear survey goals and objectives is essential to get valid and valuable data. The objectives should guide your survey design.
Survey Policies

The importance of clear survey policies

Clearly communicated polices guide the actions of those who manage survey projects and also protect respondents.
Common Survey Mistakes

What are the common survey mistakes to avoid?

There are a number of common mistakes when designing and conducting projects. Make sure you don't fall into these traps.
Spark Chart Surveys

Tips to conduct a survey pilot

Conducting a survey pilot helps confirm the validity of your questions and the effectiveness of the messages in your communication.
How to deliver a survey project

How to deliver a successful survey project

A successful survey project depends upon having 1) a robust process and 2) expertise in designing surveys.
Survey Software

How to create survey rating scales that guide respondents effectively

Rating scales are one essential component of survey questions and need careful consideration.
Survey Goals & Objectives

4 cause-and-effect survey tips when designing surveys

Consider cause-and-effect elements as a simple check when designing surveys.
Survey Software

How to design great surveys to get the best data

Here are some tips to help you think about the best way to get the information that you need from your survey.
Spark Chart Surveys

Survey mistakes – four ways to sabotage your survey

Sometimes it’s helpful to see things the other way around. How would you sabotage your survey?
Engage Teams - Employee Survey

Quick guide to making a great employee survey

In this guide we discuss some principles to apply in order to create an effective employee survey.
Spark Chart Surveys

How do you write survey questions?

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Writing questions is easy, but writing effective survey questions means avoiding some common mistakes.
Customer Survey

Customer survey? Follow these 10 easy tips!

Creating a useful customer survey can be challenging, but the investment is worthwhile and can give a lot of data quickly.
Spark Chart Surveys

How to increase survey response rates

Getting people to complete surveys requires careful planning. Here are some common design guidelines.
Spark Chart Surveys

How to write good scale questions

Getting s survey scale right is essential to ensure reliable data and also to not frustrate or confuse the survey participants.
Spark Chart Surveys

Scrolling versus multiple pages in surveys: What’s best?

One question to get right when designing surveys is whether to make people scroll or use multiple pages.
Spark Chart Surveys

6 simple ways to make your survey incentives effective

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When you issue a survey, it’s vital to give your audience good motivation for doing it. Incentives can help.
Spark Chart Survey Software

How to use multiple choice survey questions

Multiple choice questions are simple and easy to answer on all types of screen sizes.
Spark Chart Survey Software

10 easy steps to design survey questions

A great survey needs to be well thought-out, and well planned. Here is a simple 10-step plan to help design your survey.
Survey Software