Customer facing survey examples
Aim: Identify customer perceptions of products or services, opportunities for improvement and how likely the customer is to recommend your products or services to others.
Aim: To understand how people became aware of the brand, their overall perceptions of the brand and how likely they are to recommend it.
Aim: To get feedback on various aspects of an event, including the relevance of the topic and content, the speakers, the venue and catering and the extent to which it met the expectations of those attending.
Aim: To obtain feedback on the overall design, appeal, navigation and content of a website along with suggestions for improvement.
Aim: To obtain feedback from users about their experience using software, including the New User Experience, the interface, support available, documentation, suggestions for new features or improvements and whether they are likely to recommend the software to others.
Aim: Net promoter Sore is a commonly used index to measure a customer’s experience and the likelihood that they will recommend a product or service to a friend or others.
Aim: To uncover the opinions and suggestions from parents and caregivers in a school community in a range of areas, including teaching and learning, student welfare, communication with the school community, systems, policies and processes and school leadership.
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Spark Chart has numerous use case examples and survey templates. We are adding new survey templates all the time.