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How to Improve Customer Service

How to Improve Customer Service? Where to Start?

In any kind of business, your customers (and efforts to improve customer service) should be the number one priority.
How to get value from Net Promoter Score

How to Get Value from Net Promoter Score

Learn how to get value from Net Promoter Score? Find out about Net Promoter Score® (NPS®), and how you can maximise the value of NPS.
How to Engage Employees

How to Engage Employees? Where to Start?

How to engage employees? Where to start? Begin with understanding employees and their opinions and ideas.
High Performing Team

How to Create a High Performing Team

Building a high performing team is a goal all leaders should have. Here are a few tips to create a great team and help the team succeed.
Employee Engagement

Why Employee Engagement Matters

One of the best ways to understand your staff better is to use employee engagement surveys. The information you can gain from such surveys is invaluable.
Board Performance

Have You Assessed Your Board Performance?

Have you thought about assessing Board performance? It’s important for stakeholders to know how their board is actually performing.
Leadership Team Survey

Improve Performance with a Leadership Team Survey

A leadership team survey helps leaders and managers to consider how they’re working as a group and identify opportunities.
Consulting Tools

The Best Tools for Business Consultants

Regardless of whether you’re working for yourself or running a business consultancy, you need the best tools. Fortunately, we live in a world with many digital solutions.
Why Use 360 Degree Feedback

Why use 360 degree feedback?

All businesses, leaders and employees can benefit from 360 degree feedback when it’s done in a constructive, supportive and honest way.
Good Net Promoter Score

What is a Good Net Promoter Score®?

What is a good Net promoter Score will vary depending on your organisation & industry. One comparison trumps them all - your own benchmark.
Benefits of an Employee Survey

What are the Benefits of an Employee Survey?

One of the benefits of an employee survey is staff engagement. That's part of it. But, the survey can also be valuable for measuring company performance.
Survey Customers

Why You Should Survey Customers

The process of surveying customers goes a lot deeper than just trying to make them happy. Here’s why you should be surveying your customers.
Net Promoter Survey

Net Promoter Survey – The Pros and Cons of NPS®

Net Promoter Score® (NPS®) is one of the best and easiest ways to measure how loyal your customers are.
Measure Customer Satisfaction - NPS CSAT CES

How to Measure Customer Satisfaction with NPS, CSAT or CES

Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) are 3 common customer satisfaction metrics.
Feedback and Surveys

4 Important Customer Surveys for Your Business

Social proof – the online evidence of your success, such as reviews and star ratings - is the modern-day word of mouth. And word of mouth can sink a business quickly.
Purpose of a Survey

What is the Purpose of a Survey? Why Conduct a Survey?

Ever wondered about the real purpose of a survey? We often fill out surveys without really thinking too much about the real survey purpose.
Member Survey

How a Member Survey and Feedback Can Benefit Your Club

A member survey is an essential way to get feedback from members of a golf club, yacht club, tennis club or any sporting or social club.
Improve School Performance with Surveys with a School Survey

The Best Surveys to Improve School Performance

Surveys help improve school performance. Use feedback to get insights from students, teachers, staff or the entire school community.
Surveys

Are you Getting the Most Out of Your Surveys?

Having your finger on the pulse is essential. But how often do our perceptions get in the way of seeing how things really are?
How to Find Clients for Business Consulting

How to Find Clients for Business Consulting

Whether you’re just starting out, or you’ve been in business consulting for a while, the biggest issue is always how to find clients for business consulting.
Grow Consulting Engagements

4 Tips to Expand Business Consultancy Engagements

One of the easiest ways to improve your consulting productivity is to turn smaller consulting engagements into much larger projects.
Customer Survey

How to Increase Sales? Ask your customers!

The question that continues to plague business owners is ‘how to increase sales?’ It is clear that you must understand your customers.
360 Degree Feedback

Why 360 Degree Feedback can be a Business Consultant’s Best Tool

360 degree feedback is a process consultants can use to identify individual development needs and improve a business.
Grow Consulting Revenue

How to Grow Consulting Revenue with SWOT Analysis

A SWOT analysis is a tool to help clients and grow consulting revenue. Quality information is crucial, or you’re working in the dark.
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