Benefits of a SWOT Analysis
A SWOT Analysis survey with a follow up workshop can be a very useful way to kick off a consulting assignment, strategic planing workshop or a team building exercise. It is a way to rapidly gather information, identify different viewpoints and uncover immediate priorities. In many cases tactical or operational issues can be immediately turned into action plans and delegated for implementation.
These issues have often been talked about informally. More often than not, there has typically been a lack of action. Getting alignment to take action is a primary benefit of a SWOT Analysis. The participants feel a sense of accomplishment from being united on what needs to be done and having a plan to achieve it.
Benefits of Net Promoter Score (NPS)
Net Promoter Score provides a single metric to focus on. Consultants can work with management to set a target NPS and design and implement action plans to achieve the target.
Spark Chart provides the tools to quickly set up a Net Promoter Score survey, distribute the surveys analyse results and automatically calculate the NPS.
Benefits of a Leadership Team Survey
There is a compound effect that comes from reviewing feedback. This usually leads to the need for action to plan and implement agreed actions.
- The survey provides an opportunity to review roles and team structure.
- Feedback can lead to deeper discussion, refinement of ideas, development of further ideas and agreement on solutions.
- Taking individual ideas or feedback and using the power of teamwork creates new ideas.
- Presenting and discussing feedback clarifies issues and leads to agreement on decisions and common goals for the team.
- The process builds relationships within the team.
The identified priorities and goals often lead to the need for consulting support to plan, facilitate and implement them.
Benefits of Employee Surveys
Employee surveys are a way to engage employees and listen to them. They give people the opportunity to share their views and ideas. The feedback can be used to:
- Measure staff motivation and satisfaction
- Identify organisational strengths and improvement opportunities
- Get staff views on customer service levels
- Identify potential productivity, system and process improvements
- Understand why employees may leave the organisation
- Pinpoint training and development needs
- Evaluate program initiatives
- Determine staff levels of satisfaction with work and the company
- Identify health and safety issues
- Plan actions to address potential and identified issues
- and much more.
Surveys also serve the purpose of communicating with employees and comparing employee views against organisational expectations.
Benefits of 360 Degree Feedback
Feedback is a fast, motivating and cheap way to identify development needs and improve individual and organisational performance. However, most people typically suffer from a lack of feedback at work. Giving and receiving feedback can be difficult for most people. 360 degree feedback is a structured process that makes it easier for individuals to give and receive feedback. Participants in the process get insight into how they are perceived by others, identifying strengths and development opportunities. 360 feedback helps to ensure that individual development activity is informed.
Benefits of a Customer Survey or Market Research Survey
Customers often tell many other people, and don’t tell an organisation, that they are unhappy with the service or products they receive. Or they may have tried to tell someone in the organisation but did not feel they were listened to or that action would be taken. Sometimes they may not have a process or mechanism to give their feedback. benefits of a customer survey include:
- Demonstrate an interest in customers and their views
- Determine product market fit
- Obtain customer views on products and services
- Identify unsatisfied customer needs and product or service opportunities
- Pinpoint service issues
- Retain customers
- Measure and track performance over time
- Understand position relative to competitors
Benefits of a Board Survey
A Board survey is a way for the board to assess its contribution to the organization and consider how it can strengthen its operation and governance. Self-assessment offers value to individual board members, the Chairman and the board as a whole. The benefits of a Board Survey include:
- Review and clarify the board’s roles, responsibilities and structure
- Assess board skills and capabilities
- Build trust and communication among the board’s members and the organisation’s executive and staff
- Identify areas of the board’s operations and meetings that need to be improved or changed
- Assess progress against the board’s plans and objectives
- Establish criteria for effective board performance
- Enhance teamwork across the board and among individual board members
- Identify and avoid potential risks and conflicts
Benefits of a Project Team Review Survey
The benefits of a project team survey include:
- Opportunity to review roles, responsibilities and project structure
- Identifies gaps in and project and team performance that need to be addressed
- Brings issues to the surface so that they can be resolved
- Focuses resources where most needed
- Creates an opportunity for team members to ask for help
- Leads to plans and actions to bridge skill and capability gaps
- Measures stakeholder satisfaction with project progress and outcomes achieved
- Lessons learned can inform future projects