Survey fuelled business consulting
Every successful venture begins with a solid foundation, and for a business consulting practice, this foundation is built on client and employee relationships.
With more than 25 years-experience in feedback and surveys and as a management and business consultant …PLUS more than a decade building a leading feedback and survey company…
… Mark has helped thousands of leaders (and many hundreds of organisations) in the private, public and not for profit sectors conduct surveys and get the feedback they need in order to decide on the actions they MUST take to propel their organisation, clients and projects forward.
Mark is based in Australia.
Every successful venture begins with a solid foundation, and for a business consulting practice, this foundation is built on client and employee relationships.
In the field of training and development, effective evaluation is a cornerstone for continuous improvement. Surveys offer a means to gather feedback, assess training effectiveness, and drive data-driven decisions.
Here are some Net Promoter Score tips and best practices for improving your NPS score and keeping your customers happy.
Market research surveys play a pivotal role in understanding customer preferences, analyzing market trends, and making informed business decisions.
Conducting a survey pilot is a critical step in the research process, ensuring the validity and effectiveness of the survey.
Effective leadership is not just about making decisions; it’s about understanding the needs, opinions, and experiences of those you lead.
Creating effective surveys requires more than just asking a few questions. To truly unlock the power of surveys, you need to know how to ask the right questions.
Traditional methods of evaluation can be time-consuming, biased, and ineffective. That’s where 360-degree feedback software fits in.
In any kind of business, your customers (and efforts to improve customer service) should be the number one priority.
Learn how to get value from Net Promoter Score? Find out about Net Promoter Score® (NPS®), and how you can maximise the value of NPS.
How to engage employees? Where to start? Begin with understanding employees and their opinions and ideas.
Building a high performing team is a goal all leaders should have. Here are a few tips to create a great team and help the team succeed.
One of the best ways to understand your staff better is to use employee engagement surveys. The information you can gain from such surveys is invaluable.
Have you thought about assessing Board performance? It’s important for stakeholders to know how their board is actually performing.
A leadership team survey helps leaders and managers to consider how they’re working as a group and identify opportunities.
Regardless of whether you’re working for yourself or running a business consultancy, you need the best tools. Fortunately, we live in a world with many digital solutions.
All businesses, leaders and employees can benefit from 360 degree feedback when it’s done in a constructive, supportive and honest way.
What is a good Net promoter Score will vary depending on your organisation & industry. One comparison trumps them all – your own benchmark.
One of the benefits of an employee survey is staff engagement. That’s part of it. But, the survey can also be valuable for measuring company performance.
The process of surveying customers goes a lot deeper than just trying to make them happy. Here’s why you should be surveying your customers.
Net Promoter Score® (NPS®) is one of the best and easiest ways to measure how loyal your customers are.
Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) are 3 common customer satisfaction metrics.
Social proof – the online evidence of your success, such as reviews and star ratings – is the modern-day word of mouth. And word of mouth can sink a business quickly.
Ever wondered about the real purpose of a survey? We often fill out surveys without really thinking too much about the real survey purpose.
A member survey is an essential way to get feedback from members of a golf club, yacht club, tennis club or any sporting or social club.
Surveys help improve school performance. Use feedback to get insights from students, teachers, staff or the entire school community.
Having your finger on the pulse is essential. But how often do our perceptions get in the way of seeing how things really are?
Whether you’re just starting out, or you’ve been in business consulting for a while, the biggest issue is always how to find clients for business consulting.
One of the easiest ways to improve your consulting productivity is to turn smaller consulting engagements into much larger projects.
The question that continues to plague business owners is ‘how to increase sales?’ It is clear that you must understand your customers.
360 degree feedback is a process consultants can use to identify individual development needs and improve a business.
A SWOT analysis is a tool to help clients and grow consulting revenue. Quality information is crucial, or you’re working in the dark.
Learn about these 8 surveys to ensure you and your clients are getting the critical information for success. Ask the right questions, the right way, at the start to move faster.
Use this comprehensive survey guide to learn how to deliver a successful survey project, design surveys, get responses, analyse results, present results and plan action.
The Net Promoter Score (NPS) is widely used to measure customer loyalty to a brand, company, product or service.
There are a number of common mistakes when designing and conducting projects. Make sure you don’t fall into these traps.
A successful survey project depends upon having 1) a robust process and 2) expertise in designing surveys.
Conditional Logic lets you create dynamic surveys that change what a respondent sees and what happens based on their responses.
Automate survey tasks and work flows. Connect Spark Chart with 1,500+ apps using Zapier.
Establishing clear survey goals and objectives is essential to get valid and valuable data. The objectives should guide your survey design.
Powerful survey software with 24 x 7 expert advice and support.
“We help organisations, leaders and business consultants use surveys to uncover hidden knowledge & ideas!“
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