Social proof – the online evidence of your success, such as reviews and star ratings – is the modern-day word of mouth. And word of mouth can sink a business quickly.
About Mark Sinclair
This author has yet to write their bio.Meanwhile lets just say that we are proud Mark Sinclair contributed a whooping 56 entries.
Entries by Mark Sinclair
Regardless of whether you’re working for yourself or running a business consultancy, you need the best tools. Fortunately, we live in a world with many digital solutions.
Having your finger on the pulse is essential. But how often do our perceptions get in the way of seeing how things really are?
Whether you’re just starting out, or you’ve been in business consulting for a while, the biggest issue is always how to find clients for business consulting.
One of the easiest ways to improve your consulting productivity is to turn smaller consulting engagements into much larger projects.
The question that continues to plague business owners is ‘how to increase sales?’ It is clear that you must understand your customers.
360 degree feedback is a process consultants can use to identify individual development needs and improve a business.
A SWOT analysis is a tool to help clients and grow consulting revenue. Quality information is crucial, or you’re working in the dark.
One of the best ways to understand your staff better is to use employee engagement surveys. The information you can gain from such surveys is invaluable.
Net Promoter Score (NPS), Customer Satisfaction (CSAT) and Customer Effort Score (CES) are 3 common customer satisfaction metrics.
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